The health and safety of our customers and staff is our top priority. We have put special measures in place to keep everyone safe both during and after activities and rentals with WBS.
Stringent Cleaning: we’ve increased the frequency of disinfecting surfaces and high traffic areas between each tour, lesson or rental.
Social Distancing: Rentals will be placed at a safe 6′ apart to maintain social distancing standards. Only members of the same-travel group or family will be allowed to sit or recreate together. PLEASE ALWAYS ASK FOR STAFF ASSISTANCE BEFORE MOVING, TOUCHING OR ADJUSTING EQUIPMENT.
Wellness Checks: Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
I am unable to book a lesson/activity online–is there anything available? If you would like to inquire about a lesson, ride or rental that will occur within 48 hours, please contact the activity desk where you would like to take your lesson/activity:
Please note that the safety of our guests, visitors and instructors is our main concern. Therefore, any person under the influence of drugs or alcohol will be refused service for rentals, activities or lessons.
How do I modify or cancel my reservation? Cancellations must be received at least 48 hours prior to a reservation time to qualify for a refund. Please either contact us directly at the activity desk where your activity/rental is scheduled, or, contact us via email at [email protected]
No-shows will result in a full charge to the guest. Guests may request to change their reservation without a penalty. Please note that our office is closed over the weekends and holidays and will not be able to issue refunds until the next business day.
Why is my refund is not showing up? Please allow 5-7 business days for refunds to process. Contact us if you do not see your refund after this time has passed.
Will I be penalized for a cancellation due to rain/wind? Guests will receive a full refund if our operations must close due to inclement weather or unsafe conditions. Clouds, showers and overcast weather are not categorized as inclement weather and are usually fleeting.
Gift cards can be purchased on our website in $25 increments. To redeem a Gift Card:
- Book your activity.
- At checkout, click on “Add Promo or Discount Code”
- Enter in your Gift Card number.
Are there any restrictions I should be aware of for surfing/SUP?
- All participants must be able to swim.
- Women who are pregnant may not take surf or SUP lesson.
- Kids 12 and under must take private one-on-one surf lesson for safety reasons.
- Kids 12 and under may not participate in stand up paddling lessons for safety reasons.
Can I make a reservation for a surfboard rental?
All board rentals (SUP boards, surfboards, boogie boards) are first-come, first-surf and can only be booked in person at one of our service desks.
I’m not a strong/confident swimmer–do you have life jackets for rent?
We do not encourage the use of life jackets for surf lessons as they can impede a student’s ability to paddle and maneuver the board. There may also be times in the surf where you will need to submerge yourself in the water to avoid an oncoming board and a lifejacket would prevent submergence. If you are not confident in your swimming abilities, please consider taking a stand up paddling lesson or outrigger canoe ride instead of a surf lesson.
What do I need to bring for my lesson?
- Cover Up
- Please do not bring valuables.
- Note: rashguards are available to borrow during your lesson for no charge. Rashguards will help prevent chafing that newbie surfers sometimes experience.
Should I tip my instructor?
Instructors will always appreciate a tip if you experienced a great time with them. Guests usually leave anywhere from $10-$20.
I have less than 3 people in my party and want to do an outrigger canoe ride. What can I do?
Our minimum booking amount is 3 people. If you have less than 3 in your party, you can still ride and paddle on the canoe. Please select the 3 pax option and we will supply staff members to assist with paddling.
I have more than 6 people in my party and want to do an outrigger canoe ride. What can I do?
The best tip is to book back-to-back canoe rides and shoot our office an email about your booking ([email protected]). We will make note that it is for the same party on the reservation.
What do I need to bring for my canoe ride?
- Cover Up
- Please do not bring valuables.
Should I tip my canoe captain?
Staff will always appreciate a tip if you experienced a great time with them. Guests usually leave anywhere from $10-$20.
How long is the canoe ride?
With the per person canoe ride option, you are guaranteed to catch three waves–some days this takes 30 minutes, some days it can take up to 60 minutes to find the right waves for the canoe. Please allot one full hour for arrival, check-in, the canoe ride, viewing photos, etc.
Are photos available?
Yes, photos are available for purchase. All lessons, canoe rides and beachboy valets will be photographed. Guests may view their photos at our desk after their activity.
Can I bring my own camera on the surf lesson/canoe ride/etc?
Safety is our biggest concern and we do not encourage or allow guests to bring their own cameras out during lessons or canoe rides. Focus needs to be placed on staying safe while out in the surf and following the directions of the instructor/canoe captain.
I lost my USB / my photos won’t load on my USB.
Please contact us at [email protected] if you are having problems viewing your photos or if you need to reorder photos. We keep photo files for up to 4 months.
There are only two of us in our party–what will the cost be for the burial at sea?
The cost to hire the canoe for the 1 hour burial charter is $400+tax no matter how many people are in your party. The maximum number of people we can take per canoe is 6 riders. If you have more than 6 in your party, you will need to hire an additional canoe for $400. Please contact us if you need assistance with this type of reservation.
Can I just book a regular canoe ride or 1-hour charter instead of a Burial-at-Sea to spread ashes?
Unfortunately, no, you must book the charter rate for a burial at sea due to the amount of time and manpower that is needed to paddle the canoe to the proper burial site.
I have a large party of people–is there an alternative to booking a canoe for a Burial at Sea?
Yes. For larger parties, we can book a catamaran for a Burial at Sea service. The catamaran can accommodate up to 37 people. Please contact us to book. **PLEASE NOTE THAT AT THIS TIME, WE ARE NOT MAKING BOOKINGS FOR THE CATAMARAN DUE TO CHANGING COVID-19 RESTRICTIONS. PLEASE CHECK BACK IN THE FUTURE FOR ANY CHANGES**
Can I bring flowers?
Loose flowers and lei may be placed in the water alongside ashes. We ask that you please take flowers from any lei off the string before placing in the water. The florists listed below can be contacted about flowers:
Outside of Waikiki:
Are photos included?
Photos are included with funeral services.
Is Music Allowed?
Music can be brought on board the canoe. Please make sure the speaker/iPhone/iPad is waterproof or in a waterproof container.
Where can I find a Kahu/Priest?
Please contact Dennis Sallas at (808) 923-1802.
Where are you located?
Our desk at the Royal Hawaiian is located at on the pool deck of The Royal Hawaiian Hotel. The address is:
2259 Kalakaua Ave
Honolulu, HI 96815.
We have two service desks at the Sheraton Waikiki: Diamond Head Beach Desk and Grays Beach Desk. The address is:
2255 Kalakaua Ave
Honolulu, HI 96815
The Diamond Head Beach Location is at the foot of the Sheraton Waikiki’s Helumoa Playground Pool.
How do I get to your desk?
Royal Hawaiian: From the street (Kalakaua Ave), walk down the public beach walkway located between The Cheesecake Factory and The Outrigger Waikiki Beach Hotel. There will be surfboard lockers on either side of the walkway; once you hit the sand at the end of the walkway, our desk will be directly on your right hand side.
Sheraton Waikiki: There is a public beach access walkway located right after the Halekulani Hotel which will take you directly to our Grays Beach location. To reach us at Helumoa desk or The Edge Infinity desk, please go thru The Sheraton Waikiki Hotel.
Are there storage lockers available?
Lockers are available a short distance from our activity desk (about a 5 minute walk) at Aloha Lockers. A range of locker sizes are available and can be rented in 2, 4 or 8 hour increments.
Do you provide towels?
Towels are not provided unless you are a guest at one of the hotels where we operate (Royal Hawaiian and Sheraton Waikiki).
Where can I park?
There are a number of parking garages within 5 minute walking distance to WBS.
Waikiki Trade Center
2255 Kuhio Ave, Honolulu, HI 96815
Early Bird Special (6 a.m.-9 a.m.) $6 flat rate, good until 5 p.m.
Click here to view a website that can provide other parking options to check out.
There is also metered parking down by Kapiolani Park, which is about a 10-15 min walk to our location.